Corporate Operational Support Services

Why Bradsworth?

Operational Support System (OSS)

An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for supporting network processes to maintain network inventory, configure network components, provision services and manage faults.


Centers of Excellence - Why?


The concept of a Center of Excellence (CoE) is to build out key processes and expertise across the enterprise. It is typically based on a technology, a critical process, or an application – to help the organization adopt that process and become efficient at it. 


Standardization and processes are introduced for adoption across the enterprise. As the application matures, so do the opportunities within the organization. As in the digital transformation example above, processes generally start in one functional area, and then scale to other parts of the business. The value proposition of a COE is minimal unless you go enterprise-wide.


Buy in from leadership is critical and must be accepted at all levels across the organization. Acceptance to change is the key.  In order to be effective, a Center of Excellence must also evolve. It is an interactive process that demands input from all functional areas and matures to support those different functional areas as things change.


The Results over Time

By implementing CoE's over time and executing a well defined plan, you will realize efficiencies in process improvements in procedures and will most likely result in cost reductions or cost avoidance's over time!

"As A Service"

"As A Service" has become a bit of catch-all phrase for any time of black-box service that a company may want to outsource. But the main three services that are provided are Infrastructure (IaaS), Platform (PaaS) and Software (SaaS). Here is the main overview of the three.

Platform as a Service (PaaS)

PaaS provides the user with a platform in which you can develop, run and manage applications without having to maintain infrastructure. Examples of Platform as a Service are application hosting, operating systems and business analytics. The main benefit of PaaS is for developers. You can develop custom applications without having to worry about having a specific platform for it to run on.

Infrastructure as a Service (IaaS)

IaaS is where your hardware is in the Cloud. Instead of having to invest a lot of capital expenditure in new servers and then having to pay to heat, power and cool them you just pay a subscription fee and access them via the Cloud. The benefits of investing in infrastructure as a service is that its scalable. With services like Microsoft Azure you only ever pay for storage that you need. It’s also so much more secure, rather than having the security of your office building protecting your server you can have the multibillion-dollar facilities that the likes of Microsoft have built with biometric scanning.


Software as a Service (SaaS)

SaaS is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider. You rent the use of an app for your organization, and your users connect to it over the Internet, usually with a web browser. All of the underlying infrastructure, middleware, app software, and app data are located in the service provider’s data center. The service provider manages the hardware and software, and with the appropriate service agreement, will ensure the availability and the security of the app and your data as well. SaaS allows your organization to get quickly up and running with an app at minimal upfront cost.

Other "As A Services"

Other services that have become popular are hard skills in any industry and have become outsourced "As a Service" where the resources are pooled and provided by reputable companies. For example Database as a Service "DBaaS" by a large consulting firm may be a service provided.

Operational Support

Bradsworth Digital Solutions explains the Operational Support System (OSS)

Prior to the 1970s, many OSS activities were executed via manual management processes. In the early to mid-1970s, telecommunications companies created numerous hardware and software systems that were used to automate OSS activities. This is considered a driving factor in the creation of the C programming language and Unix. For example, Bell used multiple OSS systems, including the Remote Memory Administration System (RMAS), Switching Control Center System (SCCS), Service Evaluation System (SES) and Trunks Integrated Record Keeping System (TIRKS).

Cheap and simple OSS integration via automated customer interfaces remains a strategic challenge for telecommunications and Internet service providers (ISP).

The four key OSS elements are as follows:

Processes

Data

Applications

Technology

In the 1990s, a four-layer OSS model emerged, as follows:

What is a Business Support System

A business support system (BSS) is a group of business elements used in networking to help service providers gain customer insight, compile real-time subscriptions and introduce new revenue-generating services. A BSS is critical because it helps service providers support and extend operations to enhance business services. Business support systems are used by all service providers, including mobile, fixed and cable networks.

A BSS is also known as an operational support system (OSS).

Business to Customer Support

Business-to-consumer (B2C) is an Internet and electronic commerce (e-commerce) model that denotes a financial transaction or online sale between a business and consumer. B2C involves a service or product exchange from a business to a consumer, whereby merchants sell products to consumers.

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